As we are facing this COVID-19 pandemic all across the world, we hope that you and your loved ones are staying safe and well.
As our valued customers, we want to make sure you are informed of the current changes we are facing due to the pandemic. The COVID-19 has affected everyone around the world, including us at Woxer. Currently, shipping times have changed due to the delays in shipping all over the world.
Please know that we are trying our best to ensure our products are still available for purchase. Our distribution center is currently up and running as is our customer service department and we are taking all the necessary precautions to keep our workers safe.
COVID-19 Shipping Update
As of Sep 28th we are now shipping USPS Standard 7-10 business days. We will continue to ship and fulfill all orders that are pending to be shipped from wave 11. Wave 11 concludes the end of Wave shipping.
|
PRE-ORDER WAVES |
STATUS |
SHIPPING DATE |
|
WAVE 1 |
SHIPPED |
April 19, 2020 |
|
WAVE 2 |
SHIPPED Orders from April 24th - May 1st |
May 11, 2020 |
|
WAVE 3 |
SHIPPED Orders from May 1st - May 4th |
May 20, 2020 |
|
WAVE 4 |
SHIPPED Orders from May 5th - May 21st |
May 28, 2020 |
|
WAVE 5 |
SHIPPED Orders from May 22nd - June 1st |
June 22, 2020- June 26, 2020 |
|
WAVE 6 |
SHIPPED Orders from June 2nd - June 22nd |
July 5, 2020- July 17, 2020 |
| WAVE 7 |
SHIPPED Orders from June 23rd to July 12th |
July 20, 2020- July 27th, 2020 |
| WAVE 8 |
SHIPPED Orders from July 13th to July 28th |
August 5th, 2020- August 12th, 2020 |
| NEON |
SHIPPED Released July 24th |
August 19th, 2020- August 26th, 2020 |
| WAVE 9 |
SHIPPED Orders from July 29th- August 16th |
August 19th, 2020- August 26th, 2020 |
| WAVE 10 |
SHIPPED Orders from August 17th |
Start shipping Sep. 2nd |
| PRIDE |
SHIPPED Orders from Aug. 20th |
Start shipping Sep. 20th |
| WAVE 11 |
SHIPPING NOW Orders from Aug. 29th |
Start shipping Sep. 8th |
International
International Orders are experiencing additional delays due to the global outbreak. The estimated time of arrival for ALL international orders has been extended to 4-12 weeks from the time the package is shipped.
Subscriptions
Subscriptions renew monthly and will ship USPS standard.
Can I return or exchange an order?
Yes. You can contact our customer service team for returns/exchanges.
Our customer service team is available to answer any questions you may have at hello@woxer.com. Please allow 4 business days for a response.
For Healthcare Professionals
We appreciate everything you do to keep us safe. We’re offering you 30% off your next order. To redeem, just send us an email with your badge to hello@woxer.com with the subject line “frontline”.