As we are facing this COVID-19 pandemic all across the world, we hope that you and your loved ones are staying safe and well.
As our valued customers, we want to make sure you are informed of the current changes we are facing due to the pandemic. The COVID-19 has affected everyone around the world, including us at Woxer. Currently, shipping times have changed due to the delays in shipping all over the world.
Please know that we are trying our best to ensure our products are still available for purchase. Our distribution center is currently up and running as is our customer service department and we are taking all the necessary precautions to keep our workers safe.
COVID-19 Shipping Update
We are currently shipping all orders in WAVES. The date your order will ship depends on the time it was purchased. This shipping wave applies to all U.S. and International orders, and it is extended to returns/exchanges.
|
PRE-ORDER WAVES |
STATUS |
SHIPPING DATE |
|
WAVE 1 |
SHIPPED |
April 19, 2020 |
|
WAVE 2 |
SHIPPED Orders from April 24th - May 1st |
May 11, 2020 |
|
WAVE 3 |
SHIPPED Orders from May 1st - May 4th |
May 20, 2020 |
|
WAVE 4 |
SHIPPED Orders from May 5th - May 21st |
May 28, 2020 |
|
WAVE 5 |
SHIPPING STARTS JUNE 22nd Orders from May 22nd - June 1st |
June 22, 2020- June 26, 2020 |
|
WAVE 6 |
SHIPPING STARTS JULY 5TH Orders from June 2nd - June 22nd |
July 5, 2020- July 12, 2020 |
| WAVE 7 |
SELLING NOW! RELEASING JUNE 23rd |
July 20, 2020- July 24th, 2020 |
International
International Orders are experiencing additional delays due to the global outbreak. The estimated time of arrival for ALL international orders has been extended to 8-10 weeks from the time the package is shipped.
Subscriptions
If you are part of our subscription program, your order will still renew as usual, but it will ship according to each Wave.
Can I return or exchange an order?
Yes. You can contact our customer service team for returns/exchanges. Return/exchanges will follow the WAVE chart above for shipping.
If you need to make changes or cancel an order, please contact our customer service team. Our customer service team is available to answer any questions you may have at hello@woxer.com. Please allow 4 business days for a response.
For Healthcare Professionals
We appreciate everything you do to keep us safe. We’re offering you 30% off your next order. To redeem, just send us an email with your badge to hello@woxer.com with the subject line “frontline”.